Privacy Policy

New Horizon Chrono is a United States business offering pre-owned watches and personal sourcing services. This policy explains how we handle personal information when you visit newhorizonchrono.com, enquire about a timepiece, or communicate with our team.

For questions about this policy or a privacy request, email info@newhorizonchrono.com. In this policy, “we”, “us” and “our” refer to New Horizon Chrono.

When you email Leo, Bill or our general enquiries team, we receive your email address, the name associated with your message, and anything you choose to include. This may include a phone number, watch references, photographs, purchase interests, or details of a watch you wish to sell or trade.

If you arrange a purchase, sale or delivery with us, we may also need relevant contact, shipping and transaction information. We explain any additional information needed as part of that conversation. This website currently provides browsing and email enquiries; it does not offer customer registration or an online payment form.

When the website loads, our infrastructure providers may process technical information such as your IP address, browser and device type, requested pages, referral information, timestamps and error logs. This helps deliver the website, keep the inventory up to date and investigate technical or security issues.

We use information to answer enquiries, provide photographs and condition details, discuss prices, source requested watches, and manage transactions you arrange with us. We also use relevant records to provide after-sale support, resolve questions or disputes, prevent misuse and meet applicable legal obligations.

Browsing the collection or sending an enquiry does not automatically subscribe you to a marketing mailing list. You can ask us to stop promotional communications by contacting our team; necessary replies about an ongoing request or transaction may still be sent.

Our website uses Vercel for hosting and Supabase for catalogue data, product images and live inventory updates. Our email providers process messages sent to our team. These services may receive technical connection information when you browse or contact us. External font resources may also be requested from Google Fonts.

Where needed to complete a transaction you request, relevant details may be shared with providers such as a delivery carrier, insurer or payment provider. We may also disclose information when required by law, to respond to valid legal process, or to protect people, property and legal rights.

We do not sell or rent personal information, and we do not share it for cross-context behavioral advertising.

The light and dark appearance setting is saved in your browser’s local storage so the website can remember your preference. You can change it with the appearance control or remove it by clearing this website’s stored data in your browser. If no preference is saved, the site follows your device setting.

The storefront does not currently include advertising pixels or a third-party visitor analytics tracker. Essential infrastructure or security features may use cookies or similar technologies. A separate authentication cookie is used for staff access to the administration area.

Your browser lets you manage cookies and stored website data. Blocking essential storage may affect features that depend on it. Because we do not sell information or use cross-context behavioral advertising, there is no such processing to opt out of through a browser privacy signal on the current storefront.

We retain enquiry and transaction information for as long as needed to handle your request, provide support, maintain required business records and meet legal obligations. Relevant factors include whether a transaction is ongoing, whether a dispute remains unresolved, and applicable recordkeeping requirements. You can contact us to request deletion of information that is no longer needed.

The website uses HTTPS to protect information in transit. We take reasonable steps to restrict access and protect information, but no online service or email system can guarantee absolute security. Please do not send full payment-card details, passwords or unnecessary identity documents in an initial email enquiry.

You can ask what personal information we hold about you, request a correction, ask for deletion, or tell us that you no longer wish to receive promotional messages. Depending on where you live and which laws apply, you may also have rights to obtain a copy of your information, restrict or object to certain uses, withdraw consent where we rely on it, or appeal a decision about a privacy request.

Send your request to info@newhorizonchrono.com with enough detail for us to understand it. We may ask for proportionate information to verify your identity or an authorized agent’s authority. We will respond as required by applicable law and explain any information we must retain or any request we cannot fulfill. We will not discriminate against you for exercising applicable privacy rights.

New Horizon Chrono operates in the United States. Our service providers may process information in the United States and other countries where they operate. Privacy protections may differ from those in your home country. Where applicable law requires safeguards for an international transfer, those requirements apply to our handling of your information.

Our services are intended for adults and are not directed to children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address it.

Links to external websites and the email service you use are governed by those providers’ own privacy practices. This policy covers New Horizon Chrono’s handling of information, not the independent activities of other businesses.

We may update this policy when our services or information practices change. The latest version will appear on this page with a revised date. Where a change requires additional notice or consent under applicable law, we will provide it.